Customer Service Specialist
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- Customer Service Specialist
Location: Singapore
Hours:
Experience: Fresh
Job Skills:
Job Summary
Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Main Responsibilities/Accountabilities
- Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
- Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
- Respond to queries from customers appropriately and in a timely manner.
- Develop and maintain positive relationships with customers to ensure positive customer experience
- Actively monitor the order status until final delivery.
- Other duties as assigned by management
Job Requirements
- Diploma / relevant certification in any discipline
- 3-5 years’ relevant experience in an MNC environment preferred
- Business level English proficiency
- Experience with handling regional customers preferred
- Strong attention to details
- Experience in logistics or shipping
- Excellent verbal communication skills including active listening
- Ability to work independently and a team player
- Experience in Microsoft office and SAP preferred
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Job Overview
- Date Posted: Posted 12/01/2023
- Expiration date: 02/01/2024
- Interview date: 01/01/2024
- Location: Singapore
- Salary: $0 - $0 /monthly
- Experience: Fresh
- Gender: Both
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