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Customer Service Specialist

  1. Home >
  2. Jobs >
  3. Customer Representative Officer >
  4. Nordson Advanced Technology Singapore >
  5. Customer Service Specialist

Location: Singapore

Hours:

Experience: Fresh

Job Skills:  

Job Summary 

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained. 

Main Responsibilities/Accountabilities

 

  • Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
  • Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
  • Respond to queries from customers appropriately and in a timely manner.
  • Develop and maintain positive relationships with customers to ensure positive customer experience
  • Actively monitor the order status until final delivery. 
  • Other duties as assigned by management

  

Job Requirements

 

  • Diploma / relevant certification in any discipline 
  • 3-5 years’ relevant experience in an MNC environment preferred
  • Business level English proficiency
  • Experience with handling regional customers preferred
  • Strong attention to details 
  • Experience in logistics or shipping
  • Excellent verbal communication skills including active listening
  • Ability to work independently and a team player
  • Experience in Microsoft office and SAP preferred

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Job Overview

  • Date Posted: Posted 12/01/2023
  • Expiration date: 02/01/2024
  • Interview date: 01/01/2024
  • Location: Singapore
  • Salary: $0 - $0 /monthly
  • Experience: Fresh
  • Gender: Both
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