Customer Service Specialist

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5. Customer Service Specialist

Location: Singapore

Hours:

Experience: Fresh

Job Skills:  

Job Summary 

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained. 

Main Responsibilities/Accountabilities

• Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
• Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
• Respond to queries from customers appropriately and in a timely manner.
• Develop and maintain positive relationships with customers to ensure positive customer experience
• Actively monitor the order status until final delivery. 
• Other duties as assigned by management

Job Requirements

• Diploma / relevant certification in any discipline 
• 3-5 years’ relevant experience in an MNC environment preferred
• Business level English proficiency
• Experience with handling regional customers preferred
• Strong attention to details 
• Experience in logistics or shipping
• Excellent verbal communication skills including active listening
• Ability to work independently and a team player
• Experience in Microsoft office and SAP preferred

About the company

Nordson Advanced Technology Singapore

Phone: +65.6552.7533

Email: [email protected]

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